Refund policy

Return & Refund Policy Tracy Customs & Co. Thank you for shopping with Tracy Customs & Co.! We take pride in our handmade creations, personalized gifts, and DIY craft supplies. Your satisfaction is important to us! Returns – 14 Days We accept returns on eligible ready-to-ship products and DIY craft supplies within 14 days of delivery. To qualify for a return: * Items must be unused and in their original condition. * Items must be returned with original packaging when applicable. * Proof of purchase is required. * Customers must contact us before returning an item. Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect. Personalized & Custom Orders – Final Sale All personalized and custom-made items are final sale and cannot be returned or exchanged due to a change of mind, incorrect customer-provided details, or ordering mistakes. Please carefully review names, spelling, colors, sizes, and customization details before placing your order. If we make an error or your item arrives damaged or defective, please contact us so we can make it right. Handmade Items Non-personalized handmade items may be returned within 14 days of delivery if unused and in their original condition. Personalized handmade items are final sale, except when damaged, defective, or incorrect. Damaged, Defective, or Incorrect Orders If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery, whenever possible. Include your order number, a description of the issue, and photos if available. We will review the issue and arrange an appropriate replacement, refund, or other resolution. Refunds Once your return is received and inspected, we will notify you whether your refund has been approved. Approved refunds will be issued to your original payment method. Processing times vary depending on your bank or payment provider. Original shipping charges are nonrefundable for ordinary returns. This does not apply when a refund of shipping charges is required because of our error or applicable law. Order Cancellations Please contact us as soon as possible if you need to cancel an order. Ready-to-ship orders may be canceled before shipment. Personalized and custom orders may only be canceled before production has begun. Contact Us For return requests, order concerns, or questions, please contact us through the Contact Us page on our website. Thank you for supporting our family-owned small business! Tracy Customs & Co. ♡ Handmade with love, packed with care.