Shipping policy

Shipping Policy Tracy Customs & Co. Thank you for shopping with Tracy Customs & Co.! We are a family-owned small business located in Des Moines, Iowa. Every order means so much to us! We take pride in preparing and packaging your orders with care. Order Processing Times Our processing times vary depending on the type of product ordered: * Ready-to-Ship Items & DIY Craft Supplies: 1–3 business days * Handmade Items: 3–5 business days * Personalized & Custom Orders: 5–7 business days Processing times do not include weekends, holidays, or shipping transit time. During busy seasons or periods of high order volume, processing may take longer. We will do our best to communicate significant delays. Shipping Information We offer shipping throughout the United States. Shipping costs are calculated at checkout based on your order and available shipping options. Once your order has shipped, you will receive a shipping confirmation email with tracking information when available. Delivery estimates are provided by the shipping carrier and are not guaranteed. Local Pickup Local pickup is available in the Des Moines, Iowa area for eligible orders. Customers selecting local pickup will receive a notification when their order is ready, along with pickup instructions. Please wait until you receive confirmation before arriving to collect your order. Custom & Personalized Orders Personalized and handmade products require additional preparation time. Please double-check all spelling, names, colors, sizes, and customization details before submitting your order. If we need additional information to complete your order, we may contact you, which could affect processing time. Shipping Delays Once an order has been transferred to the shipping carrier, delivery times may be affected by weather, holidays, or carrier delays. If your package is delayed, please contact us so we can help you review the available tracking information. Incorrect Shipping Addresses Please ensure your shipping address is correct before completing checkout. If you notice an error, contact us as soon as possible. We cannot guarantee address changes after an order has shipped. Questions? We’re always happy to help! If you have any questions about your order, shipping, or custom creations, please reach out through our website’s Contact Us page. Thank you for supporting Tracy Customs & Co.! ♡ Handmade with love, packed with care.